How do I make a purchase at TiendadeBastones.com?
Shopping at TiendadeBastones.com is simple and safe. Just select the desired product and click "Add to basket". When you are finished, click "Checkout" to continue.
You can then choose to complete the purchase as a guest or log in if you already have an account. You can also register during the process.
Finally, you will be taken to a secure payment platform where you can select your preferred payment method and complete your purchase with complete peace of mind.
Can I buy as a guest without creating an account?
Yes, you can make your purchase as a guest, without creating an account. If you wish, during the process you will also have the option to register for future purchases.
What payment methods can I use?
TiendadeBastones.com offers different payment methods depending on the customer's location:
Spain: Credit/debit cards, cash deposit, bank transfer, Bizum, cash on delivery and PayPal*.
European Union: Credit/debit cards, bank transfer and PayPal*.
International: Credit/debit cards and PayPal*.
When will my credit/debit card be charged?
As soon as you place your order online, a payment authorisation is automatically requested to verify the validity of the card and the availability of funds. If the transaction is approved, the amount will be debited immediately.
Is my payment secure?
Yes, all payment methods available on TiendadeBastones.com are completely secure. We use recognised platforms that apply advanced encryption and authentication protocols, which guarantees the protection of your data against unauthorised access or fraud attempts.
We accept the following payment methods: credit/debit cards, PayPal, bank transfer, Bizum, cash on delivery and cash on delivery. You can choose the one that is most convenient for you, without compromising the security of the transaction.
In the case of card payments, they are processed through CaixaBank - Redsys, one of the most widely used payment platforms in e-commerce in Spain, which provides an encrypted and reliable environment.
All payments are made in euros (€). If your account is in another currency, your bank will automatically apply the corresponding exchange rate.
How can I request an invoice?
To request your invoice, please contact our customer service. When making the request, please indicate the order number and the name under which the purchase was made. This information will enable us to locate your order and issue the corresponding invoice quickly and accurately.
Can I change my address after placing an order?
For security reasons and to prevent fraud, it is not possible to change the delivery address once the order has been confirmed. This policy ensures that delivery is made only to the address provided during the purchase.
If you need to correct any information urgently, we recommend that you contact our customer service as soon as possible. Although we cannot guarantee changes, we will review each case individually before shipment.
Can I cancel an order after payment?
Once payment has been confirmed, it is not possible to cancel the order, as preparation and dispatch begins immediately to ensure speedy delivery.
If you think there has been an error or if you need assistance, we recommend that you contact our customer service as soon as possible. We will study your case individually within the applicable legal limits.
How do I know which is the right length for my cane?
The most common way to calculate the right height of a walking stick is to measure the distance from the ground to the wrist bone, keeping the arm relaxed next to the body.
If you wish, you can use our online tool: What is the right length for my cane?
How can I track the delivery of my order?
Once your order has been shipped, you will receive an email with the tracking number and the name of the shipping agency. You will then be able to check the status of the shipment in real time via the link provided.
What are the shipping costs?
Deliveries to mainland Spain, Portugal, Andorra and Balearic Islands: free shipping*.
Canary Islands, Ceuta and Melilla: free shipping for orders over 150 €.
* For some small items (such as accessories), shipping is not included. It is expressly indicated in the product description with red text.
Other countries:
European Union: free shipping from €150**.
Rest of the world: free shipping from €300** (euros).
** For orders below this amount, the shipping costs will be calculated automatically and displayed in the shopping cart.
Can I select gift packaging and/or a personalised card?
Yes, you can order it by adding the desired options to your cart:
Is the estimated delivery time a specific date?
An estimated delivery time in working days is indicated on all our items, which should be considered as a guideline. Some products are made to measure or assembled to order, which may affect the preparation time.
The exact delivery date can only be confirmed once the order has left our warehouse and is in the hands of the courier.
How can I exchange or return my order online?
Important: essential first step
Before making any return or exchange, please contact our customer service, indicating your order number, your name and whether you wish to exchange or return the item.
In Spain, returns are free of charge. We will send you a collection label to facilitate the process.
Please do not send any package without express instructions from us.
For more information, please contact us.
How many days do I have to return my order online?
Free returns are available within 14 calendar days of receipt of the order, in accordance with the right of withdrawal for online purchases.
Please return the item in perfect condition, with its original packaging and all accessories included.
Are there any restrictions on returns?
Personalised items, custom-made items or items ordered in special lengths outside the standard range cannot be returned unless there is a proven manufacturing defect.
What is the repayment period?
The refund will be made within 15 calendar days of receipt and inspection of the returned product in our warehouse.
This period may vary slightly depending on the payment method used, but we will confirm the refund as soon as it has been processed.
Can I be notified when a product becomes available in the shop again?
Yes, you can request a personalised notification. Just tell us the product reference you are interested in via our customer service and we will notify you as soon as it is available again.
What are the advantages of creating an online account?
Creating an account on TiendadeBastones.com allows you to enjoy multiple advantages:
- Save your favourite items in a wish list.
- Finalise your purchases more quickly.
- View your order history at any time.
- Manage your delivery addresses and update them easily.
Registering is free and allows you to have everything under control, conveniently and securely.
How can I reset my account password?
To reset your password, click on "Account" (top right corner) and select the Forgot your password option. You will receive an email with instructions on how to securely create a new password.
If you have any difficulties, please contact our customer service.
What is the guarantee of an article?
All TiendadeBastones.com articles are covered by the legal guarantee of conformity. If a product has a manufacturing defect, the corresponding solution will be applied: repair, replacement, refund or price reduction, in accordance with current regulations. These steps are free of charge for the customer.
The warranty covers manufacturing defects that become apparent within two years of the date of purchase. Damage due to normal wear and tear, misuse or improper handling of the item is excluded.
If an exchange is requested for quality reasons, it may be made for a product of equal or higher value. If a higher priced product is chosen, the corresponding difference must be paid.
Repair and restoration of walking sticks.
We offer a specialised baton repair and restoration service: we can replace the pole, change the tip, adjust the grip, restore the varnish or study other customised interventions.
To request information, please contact our customer service department, enclosing some photographs and a brief description of the condition of the walking stick.
Important: We do not accept parcels without prior authorisation or cash on delivery (cash on delivery).
Would you like to find out more about the different types of walking sticks, woods or the history of walking sticks?
Visit our Walking Stick Guides and Tips.