How do I place an order on TiendadeBastones.com?
To purchase an item from the TiendadeBastones.com online store, simply select “ADD TO BASKET” on the product page and then click “PROCESS ORDER” to complete the purchase. We will redirect you to a secure payment area where you can choose a delivery address and, if different, a billing address. The final stage is secure payment, where you can choose from various payment methods.
Can I check out as a guest without creating an account?
You can buy as a guest, without creating an online account. During the purchase process, you will have the opportunity to create an account.
What payment methods can I use?
TiendadeBastones.com accepts different payment methods, depending on the country.
Spain: Credit / Debit Cards, Cash Deposit, Bank Transfer, Bizum, Cash on Delivery, PayPal.
European Union: Credit / Debit Cards, Bank Transfer, PayPal.
International: Credit / Debit Cards, PayPal.
When will the payment be charged to my credit/debit card?
As soon as you place your order online, a payment authorization will be automatically requested to verify the validity of the credit card and the availability of funds. The amount will be charged immediately.
Is my payment secure?
We use the electronic payment platform CaixaBank – Redsys, the number one in e-commerce in Spain.
Redsys guarantees a secure environment thanks to advanced encryption and authentication protocols. Your data is transmitted in encrypted form, preventing fraud or unauthorized access.
Payments are processed in euros (€). If you use an account in another currency, your bank will automatically perform the conversion.
How can I request an invoice?
To receive your invoice, please contact our Customer service.
Can I change my address after placing an order?
For security reasons, it is not possible to change the delivery address.
Can I cancel an order after payment has been made?
Once an order has been placed, we cannot cancel it.
How do I determine the correct length for my walking stick?
Generally and simplifying, the length of your walking stick is the distance from the ground to your wrist.
For more information visit: What approximate total length should my cane be?
How can I track my order?
When we dispatch your order you will receive an email with the dispatch number and the shipping company.
What are the shipping costs?
Deliveries to Spain and Portugal (Peninsular), Andorra and Balearic Islands: FREE SHIPPING*.
FREE SHIPPING to Canary Islands, Ceuta and Melilla from €150.
*On some small-sized items and generally on accessories, shipping is not included, as indicated in each description in red text.
Rest of countries:
FREE SHIPPING for the European Union from €150**.
FREE SHIPPING for the rest of the world from €300**. (Euros).
**On orders of lesser amount, shipping costs will be reflected in the shopping cart.
Can I choose gift wrapping and/or a personalized card?
Yes, you can request it by adding to your cart Gift Wrapping – Personalized Card.
Is the estimated shipping time an exact date?
In all our items a shipping time in working days is indicated, which is an approximate date. Please note that some items are made to special measurements. Others, because of their quality, are assembled to order, ...
The guaranteed delivery time by the courier will not be communicated until the order has left our warehouse.
How can I exchange or return my order online?
First and indispensable
Call by phone +34 93 540 91 99 or send an e-mail to info@tiendadebastones.com indicating your order number, your name, and whether you wish to exchange it for another item or prefer to return it.
Returns in Spain are free; we will send you a pickup label.
Never send a package without our express instructions.
How many days do I have to return my order online?
Free returns are available during the 14 days following receipt of the online order. We kindly ask you to return the item in perfect condition and in its original packaging, along with any accessories.
Are there any restrictions on returns?
Unique items created specifically for you or in non-standard special measurements can only be returned if they have a manufacturing defect.
What is the refund period?
Timeframes may vary depending on the payment method. When we receive and inspect the return, a refund will be processed within 15 days from the date of arrival at the warehouse.
Can I receive a notification when a product is back in stock?
Yes, you only have to provide us with the product reference through Customer Service.
What are the benefits of creating an online account?
If you register at TiendadeBastones.com, you will be able to enjoy the following benefits:
Creación de una lista de deseos para guardar sus artículos favoritos.
Faster checkout process.
Review all your previous orders.
You can also manage your saved delivery addresses, which you can update at any time.
How can I reset my account password?
Click on Account in the top-right corner, then click on the “Forgot your password?” link.
You’ll receive an email with instructions to complete the process.
If you have any problems, you can contact our customer service team.
What is the warranty on an item?
If an item is defective, TiendadeBastones.com, in accordance with local legislation, will repair, replace, reduce the price or rescind the contract. These measures will be free of charge to the consumer and user. TiendadeBastones.com will address any non-conformity within 2 years after the date of purchase.
Any change necessary for quality reasons must be made for an item of equal or greater value. If you exchange for a higher-priced item, you must pay the price difference.
Repair and restoration of walking sticks
For more information you can call us by phone at +34 93 540 91 99 or write to info@tiendadebastones.com attaching some photographs.
We will not accept packages unless we have indicated so previously and never for payment on delivery.